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Frequently Asked Questions

How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.

  1. Booking a property on Jamaica Holiday Rental is designed to be quick and convenient. Many hosts offer instant bookings, allowing you to secure your accommodation without waiting for approval. Once you find the perfect property, simply proceed with the booking process. The host’s preferred payment schedule will be clearly outlined in your booking quote.

    Typically, the first payment is required at the time of booking to confirm your reservation. This transparent approach ensures a smooth transaction process. Whether it’s a single payment or a series of payments, you’ll have all the relevant details in your quote. This way, you can focus on the excitement of your upcoming Jamaican getaway, with the assurance that your booking is secure and the payment process is clearly defined.

  1. You can book a property online when the listing states: 24 Hour Confirmation or Instant Book. To book a property online using Visa, Mastercard, or American Express, follow these steps: 
  2. Find the property you wish to book.  
  3. Enter your Check-in, Check-outdates and number of guests.  
  4. Select Book now.  
  5. Enter your contact details and include a message for the host. 
  6. Select Agree and continue. 
  7. Review the host’s Rules & policies.  
  8. Select Agree & continue.  
  9. Enter payment and billing details.  
  10. Select Book Now. 
  1. Update your credit card information
  2. You can add or edit credit card information in your account for bookings under the pay-per-subscription model.
  3. To add new credit card details:
  4. Log in to your account.
  5. Select the listing you want to edit if you have more than one property.
  6. Select My Account.
  7. Select Account Settings from the drop-down menu.
  8. Select the Payment Preferences tab.
  9. Select Manage Subscription.
  10. Select Add a new card.
  11. Enter your credit card information.
  12. Select Save.

  1. For Guests: How long does the booking process take? Once you’ve submitted a booking request on Jamaica Holiday Rental, the host has 24 hours to accept or decline your request. If they don’t respond within this timeframe, the system will automatically decline the request on your behalf. To ensure a smooth process, please verify that you’ve received an inquiry confirmation email from us.

    For Hosts: How long does Jamaica Holiday Rental take to process payment? The processing time for payments varies based on certain factors. Typically, for hosts, the money should be available in your bank account within 24 to 48 hours after the guests have checked in. However, if you’re a new partner and your first booking is less than 30 days away, the payout is generally disbursed to your bank account 30 days after the guest’s payment. It’s essential to be aware of your bank’s policies and the specific terms outlined in your partnership agreement with Jamaica Holiday Rental. This ensures clarity and predictability in the payment process for hosts.

Cancelling a Jamaica Holiday Rental and obtaining a refund is subject to the specific cancellation policy set by the property owner or manager. We offer two main types of cancellation policies: Firm and Moderate.

  1. Firm Cancellation Policy:

    • Bookings cancelled at least 60 days before the start of the stay will receive a full refund.
    • Bookings cancelled at least 30 days before the start of the stay will receive a 50% refund.

  2. Moderate Cancellation Policy:

    • Bookings cancelled at least 30 days before the start of the stay will receive a full refund.

It’s essential to carefully review the cancellation policy of the property you are interested in before making a booking. This information can be found on the property listing and will help you understand the terms and conditions regarding cancellations and potential refunds. Keep in mind that adherence to these policies ensures a fair and transparent process for both guests and property owners/managers.

How can I contact Jamaica Holiday Rental?

If you need assistance or have inquiries, you can contact Jamaica Holiday Rental through our customer support channels. Reach out to our dedicated support team via email at support@jamaicaholidayrental.com or call our helpline at [your provided contact number]. Our team is here to help make your experience smooth and enjoyable.

How do you message a host on Jamaica Holiday Rental?

For Guests: You can easily communicate with a host through our secure messaging platform. To ensure the security of your communications and bookings, it is recommended to keep all interactions within our site. This helps protect you from phishing and other fraudulent activities. If you wish to contact a host before booking a reservation, follow these steps:

  1. Visit the property page.
  2. Select “Contact host.”

This direct messaging feature allows you to ask any questions you may have, discuss specific details, or clarify information directly with the host before confirming your reservation. We encourage open communication to ensure that both guests and hosts have a positive experience on Jamaica Holiday Rental.

Regarding Airport Transfers and Pick-up/Drop-off:

At Jamaica Holiday Rental, we understand the importance of providing information to enhance your travel experience. While we don’t directly offer pick-up and drop-off services, we can guide you on your options:

Airport Taxis: Upon exiting the airport, you’ll find taxis available for your convenience. For an average cost of US$200 for 2 persons, and subsequent reductions per additional person, you can easily reach your destination. Keep in mind that prices may vary depending on the distance, with a typical rate of $50 or more for locations further out.

Recommendation for Outskirts Properties: Most Jamaica Holiday Rental properties are situated on the outskirts of cities, making a rental car a highly recommended option. Not only is it often more cost-effective in the long run, but it also provides the freedom to explore and dine at fantastic restaurants.

Rental Car Options: Consider renting a car from reputable companies such as Island Car Rental, Enterprise, or SIXT. Prices can start at $120 a day for some providers, with others offering rates around $100. Having a rental car not only facilitates your airport transfer but also provides flexibility during your stay, allowing you to explore the beautiful surroundings and discover hidden gems at your own pace.

Ultimately, the choice between airport taxis and rental cars depends on your preferences and travel plans. Feel free to reach out if you have any questions or need further assistance in planning your transportation during your Jamaican holiday.

How to Contact a Host on Jamaica Holiday Rental:

At Jamaica Holiday Rental, connecting with hosts is a straightforward process through our secure messaging platform. Here’s a step-by-step guide to help you get in touch with your host:

  1. Log in or Create an Account:

    • If you’re not already signed in, log in to your Jamaica Holiday Rental account. If you don’t have an account, create a new one to access the platform.

  2. Locate the Listing:

    • Find the property listing you’re interested in by navigating through the website.

  3. Select “Contact Host”:

    • On the property page, look for the “Contact Host” option. This allows you to send a direct message to the host with any questions or inquiries you may have.

  4. Complete the Form and Select Send:

    • Fill out the necessary information or questions in the provided form. Once you’re ready, select the “Send” button to dispatch your message to the host.

  5. Host Response Time:

    • Hosts are encouraged to respond to messages within 24-48 hours. If you haven’t received a response within a few days, you may want to explore other properties.

  6. Access Reservation Details:

    • If you’ve already made a reservation, you can access important details, including how to contact the host, through your Jamaica Holiday Rental account.

  7. Need Further Assistance?

    • If you encounter any difficulties or are unable to send a message directly from the property page, you can select “Contact Us” to seek help from our dedicated Customer Support team.

Remember, keeping all your communications and bookings on our site adds an extra layer of security, protecting you from potential phishing and fraud. Feel free to reach out to us if you have any questions or need assistance during the process.

Search for a vacation rental

  1. Go to Jamaica Holiday Rental – Be Our Guests
  1. Enter your destination into the Where to? search box.  
  1. Select Check-in and Check-out dates. 
  1. Select the number of Guests in your party. 
  1. Select Search. 

Narrow down your search results 
Once you have performed your search, select Filters to narrow down your results based on your preferences, including price, neighbourhoods, and features and amenities.  

You can also change the order in which properties are displayed. For example, you can sort by price (low to high or high to low).  
 
If you want to focus on a particular area, you can zoom in and out of the map. To view a property on the map, select the blue pin to read information about the property. 

For Desktop and Mobile Devices

  1. Sign in to your Jamaica Holiday Rental account.
  2. Select your account name and choose My Trips.
  3. Select the reservation you wish to cancel.
  4. In the Trip Details section, review the property’s cancellation policy.
  5. Choose Change or Cancel.
  6. Select Cancel Booking. Once done, a Virtual Assistant window will appear to walk you through cancelling the reservation.
  7. The request will then be submitted to the host to process. Follow-up with them if you don’t hear back within 24 hours. 


About refunds

Your refund is issued based on the property’s cancellation policy. If you cancel your reservation and are within the window to receive a 100% refund, the service fee will be refunded to you automatically when the cancellation is confirmed. Refunds take up to 5 days to appear in your account.

If a booking was charged in a different currency, the payment and refund totals might vary based on currency exchange rates and bank-issued exchange fees. Your refund will be sent to the original form of payment. If that account is closed, please contact your financial institution.

Cancellation policies vary from property to property. For the most up to date information, read the listing’s cancellation policy before you book.

To view a host’s cancellation policy, follow these steps:

  1. Select Policies on a property’s listing page.
  2. Read the information in the Cancellation Policy section.

Note: It’s important to understand that you can be refunded based on the percentage of either:

  • the amount paid to-date; or
  • the total amount payable

All cancellations must be made by 11:59pm in the property’s time zone to fall within the cancellation policy. Though hosts can set their own policies, typically they apply one of the following policies:
 

Refund policy

Description

No refund policy

  • Bookings at this property are non-refundable

60-day policy

  • 100% refund if you cancel at least 60 days before check-in
  • No refund if you cancel less than 60 days before check-in

60/30-day policy

  • 100% refund if you cancel at least 60 days before check-in
  • 50% refund (minus the service fee) if you cancel at least 30 days before check-in
  • No refund if you cancel less than 30 days before check-in

30/14-day policy

  • 100% refund if you cancel at least 30 days before check-in
  • 50% refund (minus the service fee) if you cancel at least 14 days before check-in
  • No refund if you cancel less than 14 days before check-in

14/7-day policy

  • 100% refund if you cancel at least 14 days before check-in
  • 50% refund (minus the service fee) if you cancel at least 7 days before check-in
  • No refund if you cancel less than 7 days before check-in

Custom policy

  • Some properties may have custom cancellation policies that differ from those stated in this table. Custom policies may have different cancellation terms and fees associated with them. These terms are usually available for review directly from the property page. If the cancellation policy isn’t displayed, please contact the host directly to review their cancellation terms.

 

Search for a vacation rental

  1. Go to Jamaica Holiday Rental.com. 
  1. Enter your destination into the Where to? search box.  
  1. Select Check-in and Check-out dates. 
  1. Select the number of Guests in your party. 
  1. Select Search. 

Narrow down your search results 
Once you have performed your search, select Filters to narrow down your results based on your preferences, including price, neighbourhoods, and features and amenities.  

You can also change the order in which properties are displayed. For example, you can sort by price (low to high or high to low).  
 
If you want to focus on a particular area, you can zoom in and out of the map. To view a property on the map, select the blue pin to read information about the property. 

You can book a property online when the listing states: 24 Hour Confirmation or Instant Book. To book a property online using Visa, Mastercard, or American Express, follow these steps: 

  1. Find the property you wish to book.  
  1. Enter your Check-in, Check-out dates and number of guests.  
  1. Select Book now.  
  1. Enter your contact details and include a message for the host. 
  1. Select Agree and continue. 
  1. Review the host’s Rules & policies.  
  1. Select Agree & continue.  
  1. Enter payment and billing details.  
  2. Select Book Now. 

Payment security 
When you pay with 24 Hour Confirmation or Instant Book, you’re entering your payment information on our site at checkout. We use encryption and advanced patented tokenization services to protect your transaction. When you book and pay through our payment system, you’re eligible for the Book with Confidence Guarantee.   
 
Note: Payments made outside of our checkout form or site, including by cash, check or via money transfer (Western Union and Money Gram) aren’t eligible for our Book with Confidence Guarantee. When you are ready to make a payment, carefully review any rental agreement provided. Each property has its own cancellation policies and house rules.  

When a property significantly differs from the listing, you should follow these steps:

  1. First, contact the host to make them aware of your concerns. Complaints can be immediately resolved if the host is aware of the issue.
  2. Also, report the issue to us within 24 hours from check-in so we’re aware.
  3. Write a review. Reviews are visible to other guests, provide helpful feedback on a property, and give hosts the chance to respond. Reviews are particularly helpful for complaints about poor conditions or other mismatches between the property description and experience.
  4. If you are unable to reach the host during your stay, select Contact Us to contact Customer Support.

Edit your property listing

If details about your existing property change, you can update this information in your listing.

  1. Log in to your account.
  2. If you have more than one listing, select the one you want to edit.
  3. Select Property from the navigation menu.
  4. Select Edit property from the dropdown menu.
  5. From the ‘Property editor’ landing page, select the details you’d like to edit and make changes as needed.
  6. Select Save.

Note: Updates can take up to 24 hours to reflect on all search pages. 

Map pins display your property’s location and nearby attractions. Contact us to correct address errors like typos and missing unit numbers. 

Confirm location 

  1. Sign into your account and select a property. 
  2. Select Property then Edit Property. 
  3. Select the Location tab. 

On the map confirm your property’s location. Use the +/- feature to zoom in and out.  

If your location or map pin seems incorrect, contact us to fix it. Have the following information ready before contacting: 

  • Your property number 
  • Full postal address 
  • Google map coordinates 

Proof of address such as a recent utility bill 

If your location or map pin seems incorrect, contact us to fix it. Have the following information ready before contacting: 

  • Your property number 
  • Full postal address 
  • Google map coordinates 

Proof of address such as a recent utility bill 

If your location or map pin seems incorrect, contact us to fix it. Have the following information ready before contacting: 

  • Your property number 
  • Full postal address 
  • Google map coordinates 

Proof of address such as a recent utility bill 

If your location or map pin seems incorrect, contact us to fix it. Have the following information ready before contacting: 

  • Your property number 
  • Full postal address 
  • Google map coordinates 

Proof of address such as a recent utility bill 

If your location or map pin seems incorrect, contact us to fix it. Have the following information ready before contacting: 

  • Your property number 
  • Full postal address 
  • Google map coordinates 

Proof of address such as a recent utility bill 

Fees can be applied to all dates on your rates calendar. There are two types of fees:

  • Standard: fees for extra guests, cleaning, and pets.
  • Custom: fees defined by your business that are not covered in standard fees.

To add or edit fees:

  1. Log in to your account.
  2. Select the listing if you have more than one rental property.  
  3. Select Calendar.
  4. Select Settings, then Fees.
  5. Under Standard Fees, select up to three appropriate fees.
  6. Select Fee type.
  7. Enter amount.
  8. Add custom fees details, if needed. You can select up to 3 custom fees.
  9. Once all the required information is entered, select Save.

If you’ve previously defined a tax percentage in the Rules and Policies section of your listing, a checkbox is presented next to each fee, should you require tax to be added. If a tax percentage isn’t defined, or you’re in a jurisdiction where we’re collecting and remitting taxes on your behalf, the taxable checkboxes aren’t presented next to each fee.

Note: Any changes to your fees are only applied to future bookings. If you’ve already confirmed a reservation and want to add fees, you need to send your guest an additional payment request to collect those funds before the guest completes their stay.

Contact information is where we send inquiry and reservation request notifications. It is also the information that a guest sees after booking. 

Guests can self-service cancel reservations that are eligible for a 100% refund. For reservations that are not eligible for a full refund, you may need to cancel the reservation for them.

When a guest submits a cancellation request, the booking status will show as Cancellation Requested in your Inbox. When a guest contacts you to cancel their booking, direct them to their account to submit the request.

  1. Log in to your account.
  2. Select the property if you have multiple properties.
  3. Select Inbox.
  4. Select Filters to filter your conversations.
    • You can also enter the guest’s name or reservation ID (Res ID) into the search bar.
  5. Select the guest’s name.
  6. Select Cancel booking.
  7. Select the cancellation reason.
    • Guest needs to cancel
    • Dates booked on another platform
    • Conflict with house rules
    • Natural disaster or property damage
    • Payment not received
    • Property sold or new ownership
  8. Review the refund amount and select Continue.
    • Full refunds are required for all partner-initiated cancellations except instances of natural disaster, house rule violations, and overdue payments.
  9. Select Confirm to process the refund.

Keep in mind that partner-initiated cancellations that don’t qualify for a cancellation waiver can affect your ranking metrics and will incur a partner fee.

Blocking your calendar is the best way to ensure travellers don’t inquire about or request a reservation for days when your property isn’t available to rent. For example, you could block dates on your calendar for renovation or repair work, personal use of your vacation rental, or natural disasters.  

  1. Log in to your account. 
  2. Select the listing if you have more than one rental property. 
  3. Select Calendar. 
  4. Select the date or dates you’d like to block.
  5. Select Bookings and blocks in the Manage dates panel.
  6. Select Add block.
  7. Enter the blocked dates.
  8. Select Save.

Note: Changes to your calendar may take up to 24 hours to appear. 

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